Privacy Policy

ZEVRIO respects your privacy and aims to handle personal information responsibly and transparently.

This Privacy Policy explains how ZEVRIO collects, holds, uses and discloses personal information when you:

• visit zevrio.com.au;
• submit an enquiry;
• request a free website audit;
• communicate with ZEVRIO;
• become a ZEVRIO client;
• use services provided by ZEVRIO; or
• otherwise interact with us.

ZEVRIO is operated by:

SONIA BANSAL, trading as ZEVRIO
ABN: 61521449117
New South Wales, Australia
Email: hello@zevrio.com.au

References to "ZEVRIO", "we", "us" or "our" refer to the business operator identified above.

The information we collect depends on how you interact with ZEVRIO.

We generally collect information:

• directly from you;
• through ZEVRIO website forms;
• through website-audit requests;
• through email;
• through meetings or consultations;
• during client onboarding;
• through project communications;
• through website analytics and similar technologies;
• through third-party services used to deliver our services; and
• where otherwise permitted or required by law.

Where practical, we aim to collect personal information directly from the person concerned.

We may collect, hold and use personal information to:

• respond to enquiries;
• provide free website audits;
• communicate with prospective clients;
• understand project requirements;
• prepare proposals, quotes and Statements of Work;
• design and develop websites;
• deliver agreed client services;
• manage client projects;
• provide website support and maintenance;
• administer ZEVRIO Care;
• process and administer payments;
• maintain business records;
• troubleshoot technical issues;
• improve ZEVRIO's website and services;
• understand how visitors use our website;
• measure marketing effectiveness;
• prevent spam, fraud or misuse;
• protect our website and systems;
• comply with applicable legal obligations; and
• carry out other purposes disclosed to you or authorised by you.

We aim not to collect more personal information than is reasonably necessary for the relevant purpose.

ZEVRIO may use cookies and similar technologies to operate and understand its website.

These technologies may be used to:

• provide website functionality;
• understand website traffic;
• measure page views and interactions;
• identify technical problems;
• understand how visitors find ZEVRIO;
• improve website performance; and
• measure the effectiveness of marketing campaigns.

Where ZEVRIO introduces additional analytics or advertising technologies, this Privacy Policy may be updated to identify relevant providers and practices.

You may be able to control certain cookies through your browser settings. Disabling some technologies may affect website functionality.

Where permitted by applicable law, ZEVRIO may use contact information to communicate with people about relevant ZEVRIO services.

Where consent is required, ZEVRIO will seek appropriate consent.

Marketing emails sent by ZEVRIO will provide an appropriate method of unsubscribing where required.

Unsubscribing from marketing does not prevent ZEVRIO from sending necessary communications relating to an enquiry, project, payment or service you have requested.

ZEVRIO does not sell personal information as a business model.

We may disclose personal information where reasonably necessary to:

• provide our services;
• operate the ZEVRIO website;
• manage client projects;
• process payments;
• provide website infrastructure;
• send communications;
• provide analytics;
• maintain business records;
• obtain professional advice;
• protect ZEVRIO's legitimate interests and systems; or
• comply with applicable law.

Information may therefore be handled by service providers performing functions on our behalf.

ZEVRIO uses or may use third-party technology providers for services such as:

• website development and hosting;
• domain and DNS services;
• business email;
• website forms;
• analytics;
• customer relationship management;
• payment processing;
• scheduling and bookings;
• cloud storage;
• automation;
• project management; and
• other business infrastructure.

These providers may process information according to their own privacy policies and contractual arrangements.

ZEVRIO aims to select reputable providers appropriate to the services being provided.

Some technology providers used by ZEVRIO may operate infrastructure or process information outside Australia.

As a result, personal information may in some circumstances be processed or disclosed overseas.

The countries involved depend on the service providers ZEVRIO uses.

Where applicable law requires it and it is practicable to do so, ZEVRIO will identify relevant countries and take appropriate steps concerning overseas disclosures.

ZEVRIO takes reasonable measures appropriate to its operations to protect personal information from risks such as:

• unauthorised access;
• misuse;
• loss;
• interference;
• modification; and
• unauthorised disclosure.

Measures may include:

• access controls;
• secure authentication;
• encrypted web connections;
• secure credential management;
• restricted administrative access;
• reputable third-party infrastructure; and
• appropriate account-security practices.

However, no internet-connected system can be guaranteed to be completely secure.

If ZEVRIO becomes aware of a security incident involving personal information, we will respond appropriately having regard to the circumstances and applicable legal requirements.

ZEVRIO aims to retain personal information only for as long as reasonably necessary for:

• the purpose for which it was collected;
• providing services;
• maintaining appropriate business and transaction records;
• resolving disputes;
• security purposes; and
• complying with applicable legal obligations.

Where personal information is no longer reasonably required, ZEVRIO may delete, destroy or de-identify it where appropriate and practicable.

You may contact ZEVRIO if you would like to request access to personal information we hold about you or ask us to correct information you believe is inaccurate, incomplete or out of date.

Contact: hello@zevrio.com.au

We may need to verify your identity before providing access to or changing personal information.

Where applicable law gives you particular access or correction rights, ZEVRIO will handle the request in accordance with those requirements.

If you have a question or concern about ZEVRIO's handling of your personal information, please contact: hello@zevrio.com.au

Please provide sufficient information for us to understand and investigate your concern.

ZEVRIO will aim to:

1. acknowledge the concern within a reasonable period;
2. investigate the circumstances;
3. request additional information if reasonably required; and
4. communicate an appropriate response.

Where the Privacy Act applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with the handling of a privacy matter.

The ZEVRIO website may contain links to websites operated by third parties, including portfolio integrations or external services.

ZEVRIO does not control the privacy practices of independent third-party websites merely because we link to them.

You should review the relevant provider's privacy policy when using an external website or service.

ZEVRIO's website and commercial services are primarily directed toward businesses and people seeking website-design and development services.

ZEVRIO does not intentionally seek to collect unnecessary personal information from children through its public website.

If we become aware that information has been submitted by a child in circumstances where it should not reasonably be retained, we may take appropriate steps to delete it.

ZEVRIO may update this Privacy Policy when our:

• services change;
• website functionality changes;
• technology providers change;
• information-handling practices change; or
• legal obligations change.

The current version will be published on zevrio.com.au and will display its most recent update date.

For privacy questions, access or correction requests, or complaints:

ZEVRIO
Email: hello@zevrio.com.au
Website: zevrio.com.au
ABN: 61521449117
New South Wales, Australia